ABOUT US

Our work is only as good as the team behind it

OUR STORY

Over the past 25 years, Hospitality Innovators, Inc. (HII) has continuously re-imagined and transformed the management and operation of hotels, resorts, serviced apartments and other properties in the Philippines. At HII, we make sure that our team and each property we manage embodies and upholds our core principles and standards to provide you with the very best service.

OUR MISSION

To become a world-class Filipino hotel & property management company that specializes in creating unique brands and enhancing their economic returns.

The Pillars of Hospitality Innovators, Inc.

GUESTS

Our commitment to delighting our guests by constantly surpassing their expectations and delivering top-notch service at affordable prices.

PARTNERS

Our commitment to delivering results for our partners by maximizing their financial returns and enhancing the value of their assets.

EMPLOYEES

Our commitment to developing our employees by nurturing their talents, cultivating their hearts, and fostering a healthy work environment.

GUESTS

Our commitment to delighting our guests by constantly surpassing their expectations and delivering top-notch service at affordable prices.

PARTNERS

Our commitment to delivering results for our partners by maximizing their financial returns and enhancing the value of their assets.

EMPLOYEES

Our commitment to developing our employees by nurturing their talents, cultivating their hearts, and fostering a healthy work environment.

Our Executive Committee

LUIS C. MONSERRAT

Founder & Chief Executive Officer

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PETER STEVENS

Member of the Board & Advisor to the C.E.O.

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AGNES LUNA

Executive Vice President

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Our Management Services

  • PLANNING SERVICES

    A. Marketing & Financial Planning Services

    • Market Overview
    • Supply and Demand Analysis
    • Competition Check
    • Market Outlook
    • Market Positioning & Pricing
    • Proposed Number of Units, Mixes and Sizes
    • Proposed Amenities
    • Preliminary Financial Projections

    B. Brand Concept & Brand Identity Services

    • Corporate Branding and Logo
    • Brand Framework and Messaging
    • Design for Print (Collaterals)
    • Design for Digital (Website, Social Media, Email)
    • Design for Spaces (Signage)

    C. Technical Consultancy Services

    • Architecture & Interior Design
    • Engineering
    • Information Technology

  • PRE-OPENING SERVICES

    A. Preparatory Operations

    • Pre-Opening Marketing and Promotion Program
    • Human Resources Planning, Hiring Schedule, and Recruitment
    • Inventory Planning and Management of Operating Supplies, Equipment, and Furnishings
    • Management of Service Contracts for Utilities, Janitorial, Security, and Laundry
    • Preparatory Services for Soft-Opening

  • MANAGEMENT SERVICES

    A. Hotel Operations

    • Front Office
    • Housekeeping
    • Security
    • Engineering
    • Finance and Administrative Services
    • Human Resources
    • Information Technology
    • Sales and Marketing
    • Revenue Management

  • RESIDENTIAL PROPERTY MANAGEMENT

    A. Management and General Administration Services

    • Appointment, Administration and Supervision of Staff and Contractors
    • Monitoring and Enforcement of Master Deeds, Building Rules and By-Laws of the Condominium Corporation
    • Maintenance and Supervision of Common Areas and Facilities
    • Management of Residential Complaints
    • Financial Management, Accounting and Budget Planning
    • Payments and Remittances
    • Billing and Collections

  • LEASING SERVICES

    A.  Leasing and Sale Services for Unit Owners

    • Marketing
    • On-Site Management
    • Unit Inspection and Viewing
    • Lease Negotiations and Documentation
    • Unit Owner and Tenant Liaison
    • Unit Turnover
    • Lease Renewals
    • Unit Sale or Re-Sale Management

    B. Commercial Leasing Services for Lessors

    • Market Proficiency
    • Tenant Screening and Placement
    • Negotiation for Competitive Lease Agreements

    C. Commercial Leasing Services for Lessees

    • Custom Business Assessments
    • Lease Term Negotiations
    • Lease Agreements and Renewals