We are Hospitality Innovators, Inc. Hi! for short, because our name is also our greeting. For over 20 years, we have been offering exceptional value, personalized experiences and the best in hospitality throughout our different properties in the Philippines.
Our services are delivered with the utmost warmth and care, a signature of every HII property.
What We Do
Hospitality Innovators, Inc. (HII) specializes in the management and operation of properties such as hotels, serviced residences, condotels, residential condominiums and resorts. We offer a wide variety of services that cater to each individual client’s needs.
What We Stand For
It’s not just about the job but how you get it done. At Hospitality Innovators, Inc. we make sure that our team and each property we manage embodies and upholds our core principles and standards to provide you with the best service.
INNOVATION + VISION = INNOVISION
HII PRINCIPLES
Over the past 20 years, we have built our business on three pillars of service standards…
CARING FOR THE EARTH
We care about the environment and are committed to decreasing the carbon footprint of the various hotels & establishments we work with by eliminating single-use plastic whenever possible. Zero plastic in our seas, please!
HII HOPES
HII Hopes is HII’s Corporate Social Responsibility (CSR) program which enables us to give back to our employees, the community and the world at large. It reflects our passion and commitment towards improving lives by providing EDUCATION, TRAINING and JOBS and making an impact in CARING FOR THE ENVIRONMENT through various initiatives and community involvement activities.
What We Do
Hospitality Innovators, Inc. (HII) specializes in the management and operation of properties such as hotels, serviced residences, condotels, residential condominiums and resorts. We offer a wide variety of services that cater to each individual client’s needs.
What We Stand For
It’s not just about the job but how you get it done. At Hospitality Innovators, Inc. we make sure that our team and each property we manage embodies and upholds our core principles and standards to provide you with the best service.
INNOVATION + VISION = INNOVISION
HII PRINCIPLES
Over the past 20 years, we have built our business on three pillars of service standards…
CARING FOR THE EARTH
We care about the environment and are committed to decreasing the carbon footprint of the various hotels & establishments we work with by eliminating single-use plastic whenever possible. Zero plastic in our seas, please!
HII HOPES
HII Hopes is HII’s Corporate Social Responsibility (CSR) program which enables us to give back to our employees, the community and the world at large. It reflects our passion and commitment towards improving lives by providing EDUCATION, TRAINING and JOBS and making an impact in CARING FOR THE ENVIRONMENT through various initiatives and community involvement activities.
Who We Are
This is where the magic happens. At Hospitality Innovators, Inc. we believe that our work is only as good as the team behind it and we continuously strive to collaborate with the best talents and minds in the industry.
- Executive Committee
- Corporate Directors
- Group Directors
- Corporate Managers
- General Managers
- Operations Managers
- Property Managers
Luis C Monserrat
The man behind The Innovision of HII. Mr. Monserrat began as an Assistant Manager at Citibank, swiftly earning Senior Vice-President status by the age of 26. He then transferred to Coca-Cola Export Corporation as Head of Marketing for its Philippine operations and then was expatriated to Coca-Cola de Mexico as Regional Marketing Director for the North Latin America Division. He then moved on to become Director of Latin America for E&J Gallo Wineries. Under Mr. Monserrat’s leadership, HII has established itself as one of the leading hotel and property management companies in the Philippines.
Peter Stevens
Mr. Stevens is a veteran in the hotel industry. He rose from the ranks and managed various Intercontinental Hotels in Europe, Africa, the Middle East, North America and in Asia as well as Orchard Hotel Singapore and The Lafayette Hotel in Boston and the Century Park Sheraton. Mr. Stevens has trained and mentored stalwarts and leaders in the business of hospitality. Peter is also a board member of Chosen Children Village Foundation, a haven for abandoned children who are physically and mentally challenged.
Agnes Luna
Her title, she insists, is synonymous with fun. Agnes is the finance and operations backbone of HII - fiercely steadfast in taking care of assets entrusted to her and handles everything with unbridled enthusiasm. Prior to HII, she began her career at the Century International Hotels, a Hong Kong-based management company.
Jhun Alcala
Certified Public Accountant. Jhun, as he is fondly called, effortlessly brings light to challenging tasks, resolving them with gusto. As Group Controller, he is a team player and ensures internal controls are placed effectively and efficiently. Before HII, Jhun worked for audit firm KPMG Laya Mananghaya & Co. and in Mandarin Oriental and New World Makati Hotel.
Dinna De Guzman
Guiding individuals is second nature to Dinna. After all, the detail-oriented Director taught pre-schoolers and college students for over five years. Today, Dinna has nine years of expertise in human resource management, including stints from University of Perpetual Help DALTA Medical Center, Hotel JAL Fujairah Resort & Spa, and advertising conglomerate GroupM Philippines.
Aly Reyes
Driven and brimming with passion, Aly has been immersed in diverse fields where he gained his expertise in information technology, marketing, as well as product development. His vast experience in managing several projects focusing on communications systems allowed him to further nurture his penchant for constant innovation. Creative and systematic with exceptional leadership skills, he now takes charge of the IT infrastructure of HII.
John Santos
John is a registered Mechanical Engineer and has had more than 15 years of experience in facilities management, project supervision, procurement and maintenance. Before joining HII, he was Senior Property Manager for Asya Design Partner. His work portfolio includes stints in the Middle East where he was based for 6 years and also at CB Richard Ellis, a property management company.
Dessa Banaag
Dessa is an HII Group Director and the General Manager of one of HII’s biggest properties, The Exchange Regency Residence Hotel. Her post-graduate Diploma in Frontline Management and her more than 15 years of experience in different hotels in the country such as Edsa Shangri-la Hotel, Mandarin Oriental Manila and Dusit Thani Manila have equipped her with solid leadership and management skills that she exemplifies in handing both hotel and condominium corporation operations of The Exchange Regency.
Philippe Bartholomi
Philippe graduated with a degree in Hotel and Restaurant Management in Ecole d’Hotellerie de la Ville de Liege in Belgium. He held various positions as Executive Chef in some of the most recognized Michelin Star restaurants in Belgium before moving to Manila as Executive Sous Chef and General Manager of different hotels in the country such as Friday’s Resort Group in Boracay, Century Park Hotel, Manila Polo Club and Makati Place of Alphaland, and finally as Operations Consultant for Balesin Island.
John Cruz
John believes that all guests should be treated like royalty. His philosophy stems from 15 years of hotel management experience, starting with a stint at The Inn at The Spanish Bay, the largest hotel on Pebble Beach. As an HII Group Director and the General Manager of two properties, namely Picasso and Azumi, John continues his commitment to ensuring that every stay at an HII property is a memorable experience.
Monica Punzalan
Monica started her career with HII as an Account Executive for Parque España Residence Hotel. Buoyed by dedication and diligence, this homegrown talent is now an HII Group Director. A free-spirited individual, Monica believes the fun is in the juggle. She is also General Manager of KL Tower in Makati City.
Pam Deluria
Starting her corporate career in HII, Pam began as part of the Integrated Marketing Services focusing on branding and communications. She eventually immersed heavily in market research as she widened her scope. Passionate and results-driven, she plays a vital role by continuously finding growth opportunities and creating long-term value for the organization as the current head of Business Development.
Gabey Abril
With an extensive background in sales and marketing from Manila Hotel and Heritage Hotel Manila, Gabey is definitely an ideal fit to be a part of HII. Though somehow playing a different ball game now as Head of Leasing, her training in property operations acquired from her stints as an Assistant Mall Manager in SM Megamall and as a General Manager in Regus Alabang certainly equipped her for this new role.
Amanda Monserrat
Spearheading special projects and green innovations for HII, Amanda devotes her time to improving service standards and reducing the carbon footprint of the company. With initiatives like Hiidrate and Mooi & Co under her belt, she continues to promote higher standards for eco-friendly and ethical practices in hospitality. Separate to her role as Head of Innovation, Amanda is also the Head of Integrated Marketing Services, a department which focuses on branding, design and marketing for all existing and pre-opening properties.
Agnes Luna
Her title, she insists, is synonymous with fun. Agnes is the finance and operations backbone of HII - fiercely steadfast in taking care of assets entrusted to her and handles everything with unbridled enthusiasm. Prior to HII, she began her career at the Century International Hotels, a Hong Kong-based management company.
Dessa Banaag
Dessa is an HII Group Director and the General Manager of one of HII’s biggest properties, The Exchange Regency Residence Hotel. Her post-graduate Diploma in Frontline Management and her more than 15 years of experience in different hotels in the country such as Edsa Shangri-la Hotel, Mandarin Oriental Manila and Dusit Thani Manila have equipped her with solid leadership and management skills that she exemplifies in handing both hotel and condominium corporation operations of The Exchange Regency.
Philippe Bartholomi
Philippe graduated with a degree in Hotel and Restaurant Management in Ecole d’Hotellerie de la Ville de Liege in Belgium. He held various positions as Executive Chef in some of the most recognized Michelin Star restaurants in Belgium before moving to Manila as Executive Sous Chef and General Manager of different hotels in the country such as Friday’s Resort Group in Boracay, Century Park Hotel, Manila Polo Club and Makati Place of Alphaland, and finally as Operations Consultant for Balesin Island.
John Cruz
John believes that all guests should be treated like royalty. His philosophy stems from 15 years of hotel management experience, starting with a stint at The Inn at The Spanish Bay, the largest hotel on Pebble Beach. As an HII Group Director and the General Manager of two properties, namely Picasso and Azumi, John continues his commitment to ensuring that every stay at an HII property is a memorable experience.
Monica Punzalan
Monica started her career with HII as an Account Executive for Parque España Residence Hotel. Buoyed by dedication and diligence, this homegrown talent is now an HII Group Director. A free-spirited individual, Monica believes the fun is in the juggle. She is also General Manager of KL Tower in Makati City.
Mitzi Gonzales
Mitzi has worn several hats for various fields but the foundation of her career lies heavily on operations. From taking on functions in five-star hotels such as Shangri-La Boracay and Mandarin Oriental Manila to being a Senior Manager for SM Megamall and General Manager of Regus Philippines Buendia, her solid experience has definitely armed her to be the Pre-opening Head and soon, as the General Manager of The Sphere Serviced Residences.
Lou Gorospe
As General Manager of The Harvest Hotel, Lou comes from a sales oriented background previously holding a Director of Sales and Marketing position in various provincial properties in Clark, Cagayan De Oro, and Boracay. She is also equipped with experience in events and F&B, where she worked as DOSM for Funmania's three business concepts, namely Connoisseur Catering, The Function Rooms Events Place, and Marquis Convention and Events.
Cesar Fernandez
A seasoned hotelier, Cesar has navigated his way through top management and proven his expertise in running resorts and hotels by learning the ropes from ground up. Starting his career as a Butler in Pan Pacific Manila, he moved on to becoming a Manager to several properties from Cagayan De Oro, Puerto Princesa, and across Boracay island. Being a frequent resident of the well-loved destination, he is now responsible for the overall operations of the Hue Hotel Boracay as a General Manager.
Chris Guballa
With more than 15 years in the hotel industry, Chris has a wide experience in hotel operations particularly in front office, revenue management, and guest services. His most recent stints were in Boracay Haven Resort and Discovery Shores, where he was previously Resident Manager and Operations Manager respectively. Chris also has a solid background in the OTA trade, him being previously General Manager in Book Below Zero and Marketing Manager in Agoda.com.
Becky Coquia
Coming from diverse industries, Becky has honed her property management skills through her experience gathered from retail, hospitality and pharmaceutical industries where she held operations management, customer service, sales and marketing and front office positions.
Brix Fernandez
Spanning years of experience in the hospitality industry, Brix knows what it takes to make sure property operations and sales are running smoothly. He’s been a part of the pre-opening team of the Meranti Hotel, a Sales Executive as well as an FO Head in Amorita Resort and stepped up as an Operations Manager to the Cocoon Boutique Hotel. Taking on the same role for The Cirque Serviced Residences, guest would be assured that their stay would be nothing but well-rounded and delightful.
Graciela Paula Quimson
Paula is well-rounded in hotel operations having worked as Duty Manager in Taal Vista Hotel and in various five-star hotels including Sofitel Philippine Plaza, EDSA Shangri-La, Shangri-La Boracay, and Mandarin Oriental Manila. Outside the hospitality sector, she gained experience and knowledge in HR, Finance, and Marketing during her stint in Futenco Philippines Corporation, a private firm specializing in renewable energy.
Mavi Asong
Ms. Asong brings with her 11 years of extensive experience in the hotel industry. She was Sales Manager at Century International Hotels/Century Citadel Inn Makati. Her unrelenting passion for work and people led her to become Resident Manager of the Palm Hotels Group in Manila. Now she is the Property Manager of the La Casarita Condormitel.
Bobby Canillo
Bobby, the Property Manager of Crown Tower University Belt, brings with him more than 20 years of solid experience in the hotel industry, with backgrounds in diverse fields such as front office operations, guest services, housekeeping and property management from hotels here and abroad.
Roman Rueda
Having been connected with prominent property developers throughout his career such as DMCI Homes and Robinsons Land Corporation, Roman has surely mastered the ins and outs of Property Management from administration, leasing, and maintenance to several other duties in between. Continuing his expertise since he joined HII as Property Manager of KL Tower Condo Corp, he now handles Circulo Verde in Calle Industria.
Melvin Morales
Melvin is no stranger to HII as he began his career in Parque España, HII's pioneer property and rose in the ranks through the years. After ten years with HII, he worked in various provincial properties such as Sol Marina Resort and Crown Regency in Boracay, and Royce Hotel & Casino in Clark, Pampanga. Now returning as Property Manager, he oversees Paseo Verde in Las Piñas.